Email Whitelisting – Google Workspace (Gmail)

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Setup

This section is mandatory to ensure both training delivery & notification emails can be successfully delivered to your end-users. The following instructions are for Google Workspace (Gmail).

You can ignore this article if you deliver training notifications via your own email servers, or via your own corporate Learning Management System (LMS).

Step 1

Whitelist OutThink Email Servers

The following IP Addresses must be whitelisted to bypass spam filtering within your organization. OutThink will send training notifications from these servers.

69.169.231.204
69.169.231.205

If your organisation employs an endpoint security device or other gateway which processes all incoming email, the IP Addresses of OutThink’s mail servers listed in this article may not be detected. In this case, it is recommended to whitelist the sender email address, notifications@cyber.outthink.io instead.

For Google Workspace customers, whitelisting can be achieved as follows. Refer to the Google documentation for further details.

  1. Login to the Google Admin Console via https://admin.google.com/.
  2. Navigate to Apps > Google Workspace > Gmail in the side menu.
  3. Select the Spam, Phishing and Malware options.
  4. In the Email allowlist, enter all IP Addresses listed at the start of this article, separated by a comma.


  5. Click Save at the bottom of the screen.

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